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Patient's Responsibility

Patients’ Responsibilities

Be respectful to the staff at all times. Aggressive behaviour, violence and foul language will not be tolerated.

If you are unable to keep an appointment, please let us know as soon as possible so that we can offer it to another patient.

Please try to arrive on time for your doctors appointment and advise the receptionist of your arrival. If you know you will be late, please advise the Surgery and we will allow for this, but we cannot guarantee you will be seen immediately on your arrival.

Please do not attend the Surgery if you do not have an appointment. If you have a problem, please telephone to speak to a doctor first.

All appointments are to cover ONE consultation only. Please make separate appointments for each patient. Please do not assume that the doctor will see two patients during a consultation for one person as this will delay the waiting time and appointment system.

When a doctor has sent you for any investigations (blood tests, x rays etc), it is the patient’s responsibility to enquire if the results are back. The surgery will only contact you if the doctor requests us to or if it is an urgent result that has to be dealt with swiftly. Please ring after 10:00am. It is advisable you see the same doctor who requested the investigations for the results, unless he is on leave or fully booked. You will then be given the option to see a different doctor to discuss your results.

If a doctor/nurse requests a pathology sample such as urine/stool/swabs etc to be sent to the lab, we advise you to do this ON THE DAY the doctor/nurse requests it. We cannot guarantee an accurate result of samples that are more than 24 hours old. The pathology lab can also reject old requests. The surgery has a daily collection for samples. All samples must be handed in to the surgery before 12:15pm. All our samples are sent to Ysbyty Ystrad Fawr and the Royal Gwent.

We DO NOT take requests for Prince Charles Hospital. If Prince Charles Hospital request pathology samples for you, you need to take the sample back up to Prince Charles. If this is not possible, we will send the pathology request to Royal Gwent/YYF and you will have the responsibility to forward the result to Prince Charles Hospital. WE ARE NOT UNDER CWM TAF HEALTH AUTHORITY, THEREFORE HAVE NO ACCESS TO THEIR PATHOLOGY DATABASE. Prince Charles Hospital are aware of this so any further concerns need to be addressed with them.

Please notify the receptionist of ANY change in your details which we would hold. For example, telephone number, address, change of surname.

The doctor is available to give you treatment and advice. It is important that you understand the information or treatment given to you. If you are unsure, then please ask for more information.

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